Privacy and Cookie Policy | Douala Prime
At Douala Prime, we attach great importance to the protection of your personal data and privacy. This document details how we collect, use, share and protect your information when you use our website or services.
Summary
1. About this policy
2. Data collected
3. Use of cookies
4. Use of your personal data
5. Sharing of your personal data
6. International transfers
7. Data security
8. Your rights

Privacy and Cookie Policy | Douala Prime

1. About this policy
This privacy policy describes how Douala Prime processes your personal data when you interact with our website or online services. It applies to all information we collect through our digital platforms and associated tools.
2. Data collected
We collect different categories of data to offer you a seamless and personalized experience:
• Information provided directly by the user: name, email address, phone number, delivery address, payment information, etc.
• Browsing data: browsing history, searches made, interactions on our site, IP addresses, etc.
• Data from third parties: we may receive additional information via our logistics partners, payment providers or other collaborators.
3. Use of cookies
Cookies are small text files stored on your device to enhance your user experience. We use them for:
• Measure the traffic on our site and analyze user interactions.
• Remember your preferences (language, cart, favorite items).
• To provide you with advertisements and offers tailored to your interests.
You can manage or disable cookies through your browser settings. Note that this may affect your experience on our site.
4. Use of your personal data

We use your data in the following cases: • Order processing: to manage your purchases, deliveries and returns. • Improvement of our services: to optimize our offers and your user experience. • Marketing communication: to inform you about promotions, news and personalized offers (with your consent). • Security and fraud prevention: to ensure safe use of our services. 5. Sharing your personal data Your data may be shared with: • Logistics partners and suppliers: for the delivery or processing of your orders. • Third-party service providers: for specific functions (payments, analytics, marketing). • Competent authorities: to comply with legal and regulatory obligations. We ensure that all our partners comply with privacy standards and use your data only as part of the services provided. 6. International transfers In some cases, your data may be transferred outside of your country of residence. Where necessary, we implement measures to ensure an adequate level of protection, in accordance with the regulations in force. 7. Data security We use advanced technical and organizational measures to protect your information against unauthorized access, loss or alteration. Our teams and partners follow strict protocols to ensure the confidentiality and security of your data. 8. Your rights You have the right to: • Access your personal data. • Request the correction of inaccurate or incomplete information. • Limit or refuse the use of your data. • Require the deletion of your data, in accordance with applicable laws. To exercise your rights, contact us at: • Email : commande@doualaprime.com • Phone: +237670857204