All About Our Deliveries
Welcome to Douala Prime's "All About Our Deliveries" page. We're here to provide you with all the necessary information about our delivery services, to make your shopping experience as seamless as possible.
Delivery Options
Express Delivery
• Delivery time: 1 to 3 hours (working days) depending on the delivery time you have chosen.
• Area: Selection of major cities.
• Cost: Affordable pricing, calculated at checkout for this quick option.
Standard Delivery / Shipping
• Delivery time: 2 to 5 working days depending on location.
• Area: Available nationwide.
• Cost: Affordable pricing, assessed according to our partner logistics agencies.
Order Tracking
After placing your order, you will receive a confirmation email with a tracking number. This will allow you to track the status of your delivery in real time.
Delivery Policy
• Verification upon Delivery: Upon receipt of your order, take the time to check the items. If something does not match your order, you can report it to the delivery person.
• Returns: For any non-compliant order, our return policy allows you to return the products immediately within 14 days.
Delivery Zones
We currently deliver/ship to major cities and their outskirts. For details specific to your region, please see our dedicated section when ordering.
Frequently Asked Questions
For any additional questions, please feel free to check out our FAQ or contact our customer service team. We're here to help!